Customer relations: build loyalty and automate with AI.

Automate responses to routine customer queries

An intelligent chatbot that responds quickly and accurately.
Wikit Semantics handles frequently asked questions about your products, services or procedures, reducing the volume of manual requests and accelerating customer satisfaction. Instant, reliable and consistent first response, 24 hours a day.

Personalize the customer experience with AI

An assistant that understands the context and adapts its responses.
Generative AI analyzes the history of exchanges and preferences to propose adapted solutions, anticipate needs and create a more engaging and human customer relationship.

Optimize claims and incident management

Fast handling to boost customer confidence.
The chatbot detects problems, automatically generates actions in your CRM or management system, informs the customer of the follow-up, and relieves your teams of repetitive tasks, enabling faster resolution.

Analyze interactions to improve your services

Leverage conversation data to better understand your customers.
Wikit Semantics offers analytical dashboards to identify trends, friction points and opportunities for improvement, facilitating a proactive, data-driven customer strategy.

Our connectors

Integrate Wikit Semantics into your CRM, contact center or e-commerce system to personalize responses, automate actions and build customer loyalty.

With Wikit Semantics, integrate an AI chatbot into your Aiden portal to make public services more accessible, more efficient and easier to use.

With Wikit Semantics, integrate an AI chatbot into your CMS.eolas to facilitate access to content and enhance the user experience.

With Wikit Semantics, connect an AI chatbot to Efficy CRM to facilitate access to customer data and automate business responses.

With Wikit Semantics, connect an AI chatbot to your Drupal site to make your content interactive, accessible and useful to everyone.

With Wikit Semantics, connect an AI chatbot to Google Drive to search, read and summarize your business documents in real time.

With Wikit Semantics, connect an AI chatbot to your Ametys CMS to make your web content interactive and accessible 24/7.

With Wikit Semantics, connect an AI chatbot to Alfresco to search, read and use your business documents more quickly.

Connect an AI chatbot to the Pytheas solution to streamline IT support, automate tickets, access asset data...

Discover all connectors

"Wikit is a real pleasure to work with. There are no delivery delays or deployment worries. New features appear frequently and are always accompanied by a presentation by the team. Never stingy with advice, the team also takes our needs and requests into account. I salute the great availability and enthusiasm of the whole team."

Elisa Jegou Project Manager

"The Wikit platform stood out for its rich functionality. We were also convinced by the flexibility of its solution, which easily adapts to our specific needs and the diversity of our audiences."

Johanna DAMOUR Deputy Communications Director

"The chatbot has had a strong impact and very convincing results on our support issues. Our users are satisfied and often give us positive feedback. The Wikit solution is a real plus for both agents and users."

Benoît Bonnefoy IT Support Manager

"Wikit was able to meet our 2 distinct needs by offering us 2 chatbots adapted and interfaced to our IWS ticketing tool. We're delighted to have chosen Wikit for our chatbot projects!"

Alexandra Colin Project Manager

"Very good support from our users. The Wikit team listens to our needs and is responsive. A tool to modernize our IT support and enable the IT department to be more efficient."

SMACL Assurances

"Simple, practical, efficient and relevant: our chatbot users have chosen the adjectives that best describe the Wikit agent!"

Normandy region

"The conversational agent implemented as part of the 2025 intra-academic movement has reduced telephone calls by almost 80% and e-mails by 50%. It improves user autonomy, while enabling our teams to concentrate on the most complex situations. This saves time and enhances quality, both for the service provided and for the work of our managers."

Rectorat de l'académie de Poitiers

"In just a few months, our IT chatbot has proved its worth: over 2,000 conversations recorded, a 98% relevance rate and a significant drop in calls to the helpdesk. It's a real lever for improving the employee experience and refocusing our support teams on complex requests."

Samse Group

"A big thank you to the entire Wikit team for your mobilization, your attentiveness and your support throughout this project! Villefranche is delighted to have collaborated with you to offer our residents and visitors quick and easy access to information thanks to this innovative new tool!"

Romane LUTZ Communication Officer

Our selection of resources

Support IT augmenté : l’IA au service des DSI

Découvrez comment l’IA transforme le support IT avec des bénéfices tangibles pour les utilisateurs et les techniciens !

Chabot interne : un assistant pour vos collaborateurs

Vous souhaitez simplifier le travail de vos collaborateurs au quotidien ? Plongez dans les coulisses du chatbot interne !

Chatbot support : booster la productivité de vos salariés

Et si un chatbot pouvait transformer votre gestion du support ? Explorez comment l’IA aide les équipes à gagner en efficacité.

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Frequently asked questions

What is an AI agent?

An AI agent is an autonomous entity orchestrated by AI, capable not only of answering a question, but also of intelligently executing complex actions. It can take different forms:

- Conversational chatbot,

- Job assistant,

- Interactive application integrated into a tool, and it can be simple (enriched FAQ) or more complex (multi-step scenario connected to your systems).

An AI agent can :

- Analyze a request

- Extract data in different tools

- Trigger actions (create a ticket, send an e-mail, access an API, etc.)

- Interact with multiple sources of information and make simple decisions based on business rules

Can the Wikit platform be used to create AI chatbots?

Yes, the Wikit Semantics platform makes it easy to design chatbots powered by generative artificial intelligence. These chatbots can be used to answer users' questions, automate support or guide users through the process. Thanks to Wikit's no-code approach, you can create a chatbot without any technical skills.

What's the difference between an AI chatbot and a traditional chatbot?

A traditional chatbot often relies on rigid decision trees and predefined responses. A Wikit chatbot, on the other hand, leverages the capabilities of generative AI (such as GPT, Mistral, etc.) to provide contextualized, natural responses, drawing on your internal information sources. It can also be part of a larger AI application, with several orchestrated intelligent agents.

Can we connect a Wikit chatbot to our internal databases (SharePoint, website, etc.)?

Yes, thanks to the connectors on the Wikit Semantics platform, you can integrate your knowledge bases (SharePoint, websites, documents, business databases, etc.) so that the chatbot can access the right information in real time. This ensures reliable, up-to-date answers, adapted to your context.

Are Wikit chatbots multilingual?

Yes, the AI models used by Wikit understand many languages. So you can design chatbots capable of interacting with your audiences in French, English, Spanish or other languages, depending on your needs.

What are the most common AI chatbot use cases?

The most widespread use cases include: assistance to citizens with administrative formalities (local authorities), HR support for employees (access to procedures, vacations, teleworking, etc.), IT support (help with resolving incidents, hardware requests), customer support, dynamic FAQs, customer guidance, or even business co-pilots.

Are you ready to harness the potential of AI?

Dive into the Wikit Semantics platform and discover the potential of generative AI for your organization!