Boost your customer support with AI and maximize satisfaction

Testimonial from Alexandre LETIC, Support Manager:

“

By making conversational AI the first mandatory filter for our support system, we haven’t just automated 20% of our requests—we’ve also enhanced the role of our support technicians, who are now able to focus on high-value cases rather than repetitive requests.

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Testimonial from Cédric LOCHMANN, Chief Data Officer, Martin Belaysoud Group:

“With Wikit, we’ve made information accessible to everyone, simply and effectively. Their support has been essential in turning AI into tangible value.”

Testimonial from Julien ERGAND-PICOT, ON AIR Project Manager, University of Lyon 1:

“Working with Wikit on the rollout of the ON AIR assistant was an experience that was both professional and personal. Their team successfully combined technical expertise with flexibility, supporting us with tailored tools and consistent responsiveness, while allowing us a great deal of autonomy in building the assistant. Their availability and collaborative approach were major assets, especially during the key phases of the launch.”

Testimonial from Stéphane JACQUET, CIO:

“AI opens up concrete opportunities for INSA Lyon: easier access to information, smoother user experiences, task automation, and improvements to our digital services. Partnering with Wikit was a natural choice thanks to their secure approach and seamless integration with our tools.​ Beyond the technology, our goal is to guide our entire community toward responsible, autonomous, and meaningful use of AI, leveraging Wikit’s expertise and reliability.​”

Testimonial from Elisa JEGOU, Project Manager:

"Wikit is a real pleasure to work with. There are no delivery delays or deployment worries. New features appear frequently and are always accompanied by a presentation by the team. Never stingy with advice, the team also takes our needs and requests into account. I salute the great availability and enthusiasm of the whole team."

Testimonial from Johanna DAMOUR, Assistant Director of Communications:

"The Wikit platform stood out for its rich functionality. We were also convinced by the flexibility of its solution, which easily adapts to our specific needs and the diversity of our audiences."

Testimonial from Benoît Bonnefoy, CIO, Descours & Cabaud:

"The chatbot has had a strong impact and very convincing results on our support issues. Our users are satisfied and often give us positive feedback. The Wikit solution is a real plus for both agents and users."

Testimonial from Alexandra Colin, Project Manager, Schmidt Group:

"Wikit was able to meet our 2 distinct needs by offering us 2 chatbots adapted and interfaced to our IWS ticketing tool. We're delighted to have chosen Wikit for our chatbot projects!"

Testimonial from SMACL Insurance:

"Very good support from our users. The Wikit team listens to our needs and is responsive. A tool to modernize our IT support and enable the IT department to be more efficient."

Testimonial from the Normandy Region:

"Simple, practical, efficient and relevant: our chatbot users have chosen the adjectives that best describe the Wikit agent!"

Testimonial from Katia MERCERON, Assistant Director of Information Systems:

“

The chatbot implemented as part of the 2026 intra-academic initiative has led to a reduction of nearly 92% in phone calls and 60% in emails. It enhances users’ independence while allowing our teams to focus on the most complex situations. This results in both time savings and improved quality—both in the service provided and in the work of managers.

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Testimonial from Groupe Samse:

"In just a few months, our IT chatbot has proved its worth: over 2,000 conversations recorded, a 98% relevance rate and a significant drop in calls to the helpdesk. It's a real lever for improving the employee experience and refocusing our support teams on complex requests."