Modernize user interactions with AI and simplify access to public services

A sovereign platform for creating and centralizing AI applications tailored to the needs of the public sector.  

Offer 24/7 support and free up your agents' time so they can focus on providing personalized assistance. 

user relationship

Provide a public service that is available 24 hours a day, 7 days a week

With our platform, you can easily create AI agents capable of guiding your users through their daily tasks (civil registration, school enrollment, urban planning, social assistance). By understanding natural language, the AI provides accurate answers and instantly directs users to the right information and procedures, without any waiting in line.

What impact does a citizen relationship management solution have on your constituents? 

  • Service continuity: immediate support in the evenings and on weekends, without tying up your staff.
  • Digital inclusion: AI simplifies administrative jargon and guides users step by step to minimize errors in their applications.
  • Verified information: The AI draws exclusively from your official sources to ensure complete reliability.

Request a demo of Wikit Semantics

Take the pressure off your staff for a more compassionate public service

By automating the first level of customer service, Wikit frees your teams from repetitive, time-consuming tasks (phone calls, emails, in-person interactions). You restore meaning to the role of customer service representative by allowing them to focus fully on personalized support and complex cases.

What are the benefits for your agents?

  • Refocusing on core business: Free your teams from administrative "noise" to allow them to focus on their advisory and client-facing roles.
  • Reduced mental workload: fewer constant interruptions for simple questions, and greater peace of mind when handling cases.
  • Operational efficiency: An agent who is better informed thanks to internal AI is an agent who responds faster and more accurately.
user relationship

AI for a More Efficient Government

Adopting generative AI with Wikit’s sovereign platform means embracing a vision for the future. You’ll be able to offer an innovative and proactive government that can analyze the real needs of its citizens to continuously adapt public policies, while regaining control over your digital operations.

What are the benefits for local governments ?

  • Governance and security: Centralize all your AI applications on a single, secure platform.
  • Data-driven decision-making: Identify emerging trends using our dashboards to adjust your services in real time.
  • Innovation image: Position your government agency as a modern organization that makes life easier for its users.

Request a demo
user relationship

They modernized their customer experience with Wikit

Testimonial from the Normandy Region:

"Simple, practical, efficient and relevant: our chatbot users have chosen the adjectives that best describe the Wikit agent!"

Testimonial from Johanna DAMOUR, Assistant Director of Communications:

"The Wikit platform stood out for its rich functionality. We were also convinced by the flexibility of its solution, which easily adapts to our specific needs and the diversity of our audiences."

Testimonial from Stéphane JACQUET, CIO:

“AI opens up concrete opportunities for INSA Lyon: easier access to information, smoother user experiences, task automation, and improvements to our digital services. Partnering with Wikit was a natural choice thanks to their secure approach and seamless integration with our tools.​ Beyond the technology, our goal is to guide our entire community toward responsible, autonomous, and meaningful use of AI, leveraging Wikit’s expertise and reliability.​”

Testimonial from Romane LUTZ, Communications Officer:

"A big thank you to the entire Wikit team for your mobilization, your attentiveness and your support throughout this project! Villefranche is delighted to have collaborated with you to offer our residents and visitors quick and easy access to information thanks to this innovative new tool!"

An AI solution integrated with your GRU tools
and your citizen portal

Interconnect your citizen portals, regulatory databases and internal systems to respond precisely and guide your users efficiently.

Discover all connectors

Use Cases to Explore

chatbot IA Asnières-Sur-Seine
Chatbot AI: feedback from the city of Asnières-sur-Seine

In Asnières-sur-Seine, AI is already serving citizens. Find out how a chatbot is transforming reception and public services.

Read more
chatbot drôme department
Drôme is modernizing its services with generative AI

Find out how the Drôme department has simplified access to information and modernized its public services with a chatbot based on Artificial Intelligence.

Read more
Generative AI Saint-Genis-Laval
Generative AI: feedback from the city of Saint-Genis-Laval

Here's a report from the town of Saint-Genis-Laval, which has deployed two AI applications to simplify access to information.

Read more
Request a demo

Questions About AI in Customer Service

What is the difference between a traditional CRM solution and an AI agent for customer relations?
A traditional CRM (customer relationship management) solution centralizes case files, request tracking, and the history of interactions with citizens. It is the day-to-day tool used by public servants.

The implementation of an AI agent for the public sector is not intended to replace this type of solution: the intelligent assistant is designed to complement it by handling first-level inquiries—which are both recurring and low-value-added. It then forwards cases requiring human intervention to the GRU.

Regardless of your department (marketing, operations, IT, legal, or HR), our library of AI agents covers all your organization’s needs. You’ll immediately gain in efficiency and competitiveness.

Thanks to the Wikit Semantics’ no-code from Wikit Semantics, you can create and deploy custom AI agents in record time.

How does Wikit integrate with your citizen portal or your current GRU tool?
Wikit Semantics connects directly to the tools already in place in your municipality. The platform integrates with your website and existing business ecosystem (grant and subsidy management platforms, document management systems, citizen engagement tools, etc.), such as the MGDIS Aiden connector, which, for example, allows you to integrate an AI chatbot into the Aiden grant and subsidy management platform. Your citizen portal thus remains the single point of entry for your residents: the AI builds on your existing online services rather than creating new ones.

How does AI ensure reliable answers on sensitive topics?

For government agencies, it is essential to understand the criteria on which an AI agent bases its responses. The use of such an agent to manage interactions with users of a public service inevitably raises questions about the reliability of the responses provided to citizens, particularly regarding sensitive topics (personal or professional circumstances, social assistance programs for which they may be eligible, and specific administrative procedures).


While there is no absolute guarantee, several mechanisms significantly reduce the risk of errors in the responses. The first is the use of RAG technology (Retrieval-Augmented Generation), which allows the AI agent to search for information in a defined database rather than generating a response based solely on its internal knowledge. At Wikit, we supplement this system with dedicated security measures :

  • query filtering,

  • definition of the business scope,

  • referring the citizen to a human agent when the level of confidence in the response is insufficient.


All of these mechanisms ensure the traceability of each response : We can verify the source of the information provided and thereby maintain the public's trust.

Check out our article on this topic: https://www.wikit.ai/ressources/blog/comment-wikit-ameliore-fiabilite-chatbots/

Can AI for customer relationship management replace customer service representatives?
The implementation of a solution for managing user relationships is not intended to replace public service agents. The AI agent simply handles repetitive and simple requests, which frees up time for human agents and allows them to focus on their primary role: assisting citizens in need, processing complex cases, listening to unique personal situations, or offering assistance with administrative procedures online. 

Are our internal data and the data of the people we serve secure?

Yes. We treat public data as a strategic asset: hosting in France, encrypted data streams, and strictly controlled internal access.


An AI agent does not collect or store personal information from citizens; interactions focus on your administrative procedures and public information, not on sensitive personal data.


Furthermore, this security is based on verifiable commitments: a documented security assurance plan, an annual risk analysis, and an annual penetration test conducted by a specialized external service provider.

How long does it take to deploy an AI agent for customer service?
The time it takes to deploy an dedicated AI agent dedicated to user relationship management depends on many factors, such as the scope of the project, the volume and recency of the knowledge bases and data, and the duration of the testing phases with your technical teams. The process generally takes 1 to 4 months. 

What expertise does Wikit have in working with local governments and public agencies?
Building on our collaboration with more than 150 local governments of all sizes (cities, departments, and regions), we have developed unique expertise in the public sector, both in deploying AI for user engagement and for internal use by staff (HR, IT, legal). We understand the specific nature of your operations, your budgetary constraints, and your business processes.

Explore our client case studies

Ready to modernize your public service?

Request a demo