NEW – Discover Wikit Studio: the no-code editor for creating your own custom AI agents

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Modernize user interactions with AI and simplify access to public services

A sovereign platform for creating and centralizing AI applications tailored to the needs of the public sector: free up your staff and provide 24/7 support.

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Provide a public service that is available 24 hours a day, 7 days a week

With our platform, you can easily create AI agents capable of guiding your users through their daily tasks (civil registration, school enrollment, urban planning, social assistance). By understanding natural language, the AI provides accurate answers and instantly directs users to the right information and procedures, without any waiting in line.

Impact on your constituents:

  • Service continuity: immediate support in the evenings and on weekends, without tying up your staff.
  • Digital inclusion: AI simplifies administrative jargon and guides users step by step to minimize errors in their applications.
  • Verified information: The AI draws exclusively from your official sources to ensure complete reliability.

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Testimonial from Elisa JEGOU, Project Manager:

"Wikit is a real pleasure to work with. There are no delivery delays or deployment worries. New features appear frequently and are always accompanied by a presentation by the team. Never stingy with advice, the team also takes our needs and requests into account. I salute the great availability and enthusiasm of the whole team."

Testimonial from Romane LUTZ, Communications Officer:

"A big thank you to the entire Wikit team for your mobilization, your attentiveness and your support throughout this project! Villefranche is delighted to have collaborated with you to offer our residents and visitors quick and easy access to information thanks to this innovative new tool!"

Take the pressure off your staff for a more compassionate public service

By automating the first level of customer service, Wikit frees your teams from repetitive, time-consuming tasks (phone calls, emails, in-person interactions). You restore meaning to the role of customer service representative by allowing them to focus fully on personalized support and complex cases.

Impact on your departments and teams:

  • Refocusing on core business: Free your teams from administrative "noise" to allow them to focus on their advisory and client-facing roles.
  • Reduced mental workload: fewer constant interruptions for simple questions, and greater peace of mind when handling cases.
  • Operational efficiency: An agent who is better informed thanks to internal AI is an agent who responds faster and more accurately.
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Testimonial from the Normandy Region:

"Simple, practical, efficient and relevant: our chatbot users have chosen the adjectives that best describe the Wikit agent!"

Testimonial from Johanna DAMOUR, Assistant Director of Communications:

"The Wikit platform stood out for its rich functionality. We were also convinced by the flexibility of its solution, which easily adapts to our specific needs and the diversity of our audiences."

Testimonial from Stéphane JACQUET, CIO:

“AI opens up concrete opportunities for INSA Lyon: easier access to information, smoother user experiences, task automation, and improvements to our digital services. Partnering with Wikit was a natural choice thanks to their secure approach and seamless integration with our tools.​ Beyond the technology, our goal is to guide our entire community toward responsible, autonomous, and meaningful use of AI, leveraging Wikit’s expertise and reliability.​”

Modernize and manage your public service

Adopting generative AI with Wikit’s sovereign platform means embracing a vision for the future. You’ll be able to offer an innovative and proactive government that can analyze the real needs of its citizens to continuously adapt public policies, while regaining control over your digital operations.

Benefits for your organization:

  • Governance and security: Centralize all your AI applications on a single, secure platform.
  • Data-driven decision-making: Identify emerging trends using our dashboards to adjust your services in real time.
  • Innovation image: Position your government agency as a modern organization that makes life easier for its users.

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Our connectors

Interconnect your citizen portals, regulatory databases and internal systems to respond precisely and guide your users efficiently.

Discover all connectors

Our selection of resources

chatbot IA Asnières-Sur-Seine
Chatbot AI: feedback from the city of Asnières-sur-Seine

In Asnières-sur-Seine, AI is already serving citizens. Find out how a chatbot is transforming reception and public services.

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chatbot drôme department
Drôme is modernizing its services with generative AI

Find out how the Drôme department has simplified access to information and modernized its public services with a chatbot based on Artificial Intelligence.

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chatbot INSA
Testimonial: a look back at the deployment of INSA Lyon's AI chatbot

Read the testimonial from INSA Lyon, which called on Wikit to deploy a chatbot integrating generative AI on its website dedicated to future students.

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Frequently asked questions

What is an AI agent?
An AI agent is an autonomous entity orchestrated by AI, capable not only of answering a question, but also of intelligently executing complex actions. It can take different forms:

- Conversational chatbot,

- Job assistant,

- Interactive application integrated into a tool, and it can be simple (enriched FAQ) or more complex (multi-step scenario connected to your systems).


An AI agent can :

- Analyze a request

- Extract data in different tools

- Trigger actions (create a ticket, send an e-mail, access an API, etc.)

- Interact with multiple sources of information and make simple decisions based on business rules

Can the Wikit platform be used to create AI chatbots?
Yes, the Wikit Semantics platform makes it easy to design chatbots powered by generative artificial intelligence. These chatbots can be used to answer users' questions, automate support or guide users through the process. Thanks to Wikit's no-code approach, you can create a chatbot without any technical skills.

What's the difference between an AI chatbot and a traditional chatbot?
A traditional chatbot often relies on rigid decision trees and predefined responses. A Wikit chatbot, on the other hand, leverages the capabilities of generative AI (such as GPT, Mistral, etc.) to provide contextualized, natural responses, drawing on your internal information sources. It can also be part of a larger AI application, with several orchestrated intelligent agents.

Can we connect a Wikit chatbot to our internal databases (SharePoint, website, etc.)?
Yes, thanks to the connectors on the Wikit Semantics platform, you can integrate your knowledge bases (SharePoint, websites, documents, business databases, etc.) so that the chatbot can access the right information in real time. This ensures reliable, up-to-date answers, adapted to your context.

Are Wikit chatbots multilingual?
Yes, the AI models used by Wikit understand many languages. So you can design chatbots capable of interacting with your audiences in French, English, Spanish or other languages, depending on your needs.

What are the most common AI chatbot use cases?
The most widespread use cases include: assistance to citizens with administrative formalities (local authorities), HR support for employees (access to procedures, vacations, teleworking, etc.), IT support (help with resolving incidents, hardware requests), customer support, dynamic FAQs, customer guidance, or even business co-pilots.

Are you ready to harness the potential of AI?

Dive into the Wikit Semantics platform and discover the potential of generative AI for your organization!

Request a demo
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