Citizen Relations: modernize public services with AI.

Répondez instantanément aux questions des citoyens grâce à l’IA

Offrez un service public disponible à tout moment, sans file d’attente.
Avec Wikit Semantics, créer des agents IA capables d’automatiser les réponses aux demandes fréquentes de vos usagers : démarches administratives, horaires, pièces justificatives, aides sociales… L’assistant IA comprend les questions en langage naturel et délivre des réponses précises, réduisant ainsi les temps d’attente et la charge des services.

Facilitez l’accès aux démarches et formulaires en ligne grâce à l’IA

Un accompagnement simple et guidé pour chaque étape administrative.
L’IA guide les usagers dans leurs démarches numériques, en expliquant les procédures et en orientant vers les bons formulaires ou interlocuteurs. Elle simplifie ainsi l’accès aux services publics et limite les erreurs dans les demandes.

Lighten agents' workloads for a more human service

Avec l’IA, libérez vos équipes des tâches répétitives pour se concentrer sur l’humain.
En automatisant la gestion des questions courantes, l’IA permet aux agents de consacrer plus de temps à des dossiers complexes et à l’accompagnement personnalisé des citoyens.

Résultat : une administration plus efficace et plus humaine.

Optimize your public services with interaction analysis

Exploitez les données des échanges avec les citoyens pour améliorer continuellement vos services.
La plateforme Wikit Semantics, via des tableaux de bord, vous permet de collecter et analyser les questions et besoins récurrents des usagers afin d’identifier les points de friction et les attentes non couvertes. Ces insights précieux permettent d’optimiser les processus, d’adapter les offres de service, et de piloter une transformation digitale plus efficace et centrée sur l’usager.

Our connectors

Interconnect your citizen portals, regulatory databases and internal systems to respond precisely and guide your users efficiently.

With Wikit Semantics, integrate an AI chatbot into your Aiden portal to make public services more accessible, more efficient and easier to use.

With Wikit Semantics, integrate an AI chatbot into your CMS.eolas to facilitate access to content and enhance the user experience.

With Wikit Semantics, connect an AI chatbot to Efficy CRM to facilitate access to customer data and automate business responses.

With Wikit Semantics, connect an AI chatbot to your Drupal site to make your content interactive, accessible and useful to everyone.

With Wikit Semantics, connect an AI chatbot to Google Drive to search, read and summarize your business documents in real time.

With Wikit Semantics, connect an AI chatbot to your Ametys CMS to make your web content interactive and accessible 24/7.

With Wikit Semantics, connect an AI chatbot to Alfresco to search, read and use your business documents more quickly.

Connect an AI chatbot to the Pytheas solution to streamline IT support, automate tickets, access asset data...

Discover all connectors

"Wikit is a real pleasure to work with. There are no delivery delays or deployment worries. New features appear frequently and are always accompanied by a presentation by the team. Never stingy with advice, the team also takes our needs and requests into account. I salute the great availability and enthusiasm of the whole team."

Elisa Jegou Project Manager

"The Wikit platform stood out for its rich functionality. We were also convinced by the flexibility of its solution, which easily adapts to our specific needs and the diversity of our audiences."

Johanna DAMOUR Deputy Communications Director

"The chatbot has had a strong impact and very convincing results on our support issues. Our users are satisfied and often give us positive feedback. The Wikit solution is a real plus for both agents and users."

Benoît Bonnefoy IT Support Manager

"Wikit was able to meet our 2 distinct needs by offering us 2 chatbots adapted and interfaced to our IWS ticketing tool. We're delighted to have chosen Wikit for our chatbot projects!"

Alexandra Colin Project Manager

"Very good support from our users. The Wikit team listens to our needs and is responsive. A tool to modernize our IT support and enable the IT department to be more efficient."

SMACL Assurances

"Simple, practical, efficient and relevant: our chatbot users have chosen the adjectives that best describe the Wikit agent!"

Normandy region

"The conversational agent implemented as part of the 2025 intra-academic movement has reduced telephone calls by almost 80% and e-mails by 50%. It improves user autonomy, while enabling our teams to concentrate on the most complex situations. This saves time and enhances quality, both for the service provided and for the work of our managers."

Rectorat de l'académie de Poitiers

"In just a few months, our IT chatbot has proved its worth: over 2,000 conversations recorded, a 98% relevance rate and a significant drop in calls to the helpdesk. It's a real lever for improving the employee experience and refocusing our support teams on complex requests."

Samse Group

"A big thank you to the entire Wikit team for your mobilization, your attentiveness and your support throughout this project! Villefranche is delighted to have collaborated with you to offer our residents and visitors quick and easy access to information thanks to this innovative new tool!"

Romane LUTZ Communication Officer

Our selection of resources

Chatbot AI: feedback from the city of Asnières-sur-Seine

In Asnières-sur-Seine, AI is already serving citizens. Find out how a chatbot is transforming reception and public services.

La Drôme modernise ses services grâce à l’IA générative

Find out how the Drôme department has simplified access to information and modernized its public services with a chatbot based on Artificial Intelligence.

Testimonial: a look back at the deployment of INSA Lyon's AI chatbot

Read the testimonial from INSA Lyon, which called on Wikit to deploy a chatbot integrating generative AI on its website dedicated to future students.

Request a demo

Frequently asked questions

What is an AI agent?

An AI agent is an autonomous entity orchestrated by AI, capable not only of answering a question, but also of intelligently executing complex actions. It can take different forms:

- Conversational chatbot,

- Job assistant,

- Interactive application integrated into a tool, and it can be simple (enriched FAQ) or more complex (multi-step scenario connected to your systems).

An AI agent can :

- Analyze a request

- Extract data in different tools

- Trigger actions (create a ticket, send an e-mail, access an API, etc.)

- Interact with multiple sources of information and make simple decisions based on business rules

Can the Wikit platform be used to create AI chatbots?

Yes, the Wikit Semantics platform makes it easy to design chatbots powered by generative artificial intelligence. These chatbots can be used to answer users' questions, automate support or guide users through the process. Thanks to Wikit's no-code approach, you can create a chatbot without any technical skills.

What's the difference between an AI chatbot and a traditional chatbot?

A traditional chatbot often relies on rigid decision trees and predefined responses. A Wikit chatbot, on the other hand, leverages the capabilities of generative AI (such as GPT, Mistral, etc.) to provide contextualized, natural responses, drawing on your internal information sources. It can also be part of a larger AI application, with several orchestrated intelligent agents.

Can we connect a Wikit chatbot to our internal databases (SharePoint, website, etc.)?

Yes, thanks to the connectors on the Wikit Semantics platform, you can integrate your knowledge bases (SharePoint, websites, documents, business databases, etc.) so that the chatbot can access the right information in real time. This ensures reliable, up-to-date answers, adapted to your context.

Are Wikit chatbots multilingual?

Yes, the AI models used by Wikit understand many languages. So you can design chatbots capable of interacting with your audiences in French, English, Spanish or other languages, depending on your needs.

What are the most common AI chatbot use cases?

The most widespread use cases include: assistance to citizens with administrative formalities (local authorities), HR support for employees (access to procedures, vacations, teleworking, etc.), IT support (help with resolving incidents, hardware requests), customer support, dynamic FAQs, customer guidance, or even business co-pilots.

Are you ready to harness the potential of AI?

Dive into the Wikit Semantics platform and discover the potential of generative AI for your organization!