Automate your IT support with AI and free up your teams
Discover our AI platform, designed to streamline your IT automation needs, simplify the day-to-day work of your support agents, and improve the efficiency of your department.
Reduce your ticket volume by automating knowledge management
With our platform, you can easily create AI agents connected to your internal databases (FAQs, intranet, technical documentation). They understand natural language to provide immediate and reliable answers to your employees, directly through their everyday tools (Teams, desktop apps, web).
What impact does IT support automation have on your organization?
- Significantly reduce your N1 tickets: AI handles recurring requests completely on its own
- Freeed-up teams: Your technicians can finally focus on critical issues and strategic projects.
- Available 24/7: Your employees receive timely assistance, without waiting, at any time.
Speed up issue resolution with AI integrated into your ITSM
Don’t let your technicians waste time searching for solutions that have already been resolved in the past. Our platform integrates natively with your ITSM tools (GLPI, IWS, etc.) to support your teams at every stage of the ticket.
By analyzing incident history and your technical data, the AI instantly suggests accurate diagnoses and recommended actions.
What are the operational benefits of AI for IT support?
- Faster resolution: AI identifies the solution even before the technician begins troubleshooting
- Diagnostic assistance: automatic analysis of the ticket context to prevent misclassification
- Knowledge Capitalization: AI leverages historical data so that everyone’s expertise benefits the entire team
Your IT Support's Day-to-Day Operations with an AI Chatbot
For all simple, recurring, and well-documented inquiries, an AI chatbot is the ideal solution for optimizing your support. AnIT support chatbotintegrates with your existing ecosystem (intranet, ITSM, internal messaging systems) to handle these requests and provide automated responses independently. Your team can then focus on higher-value tasks, such as handling more complex issues.
Examples of use cases enabled by the integration of AI into IT processes:
- Issues related to passwords, access, and tool functionality: guided passwordresets, requests for application or VPN access, etc.
- Requests related to equipment changes: ordering equipment or accessories, replacing a workstation, determining a user's eligibility for new equipment, etc.
- Access to an IT FAQ: Users are directed to documentation tailored to their needs (internal procedures, security best practices, getting started with tools, etc.). The AI agent thus acts as an internal search engine.
When the issue turns out to be more complex, the AI chatbot automatically creates a structured ticket and forwards it to the appropriate support team.
Discover your AI-powered IT support
They optimized their IT support with Wikit
Testimonial from SMACL Insurance:
"Very good support from our users. The Wikit team listens to our needs and is responsive. A tool to modernize our IT support and enable the IT department to be more efficient."
Testimonial from Alexandra Colin, Project Manager, Schmidt Group:
"Wikit was able to meet our 2 distinct needs by offering us 2 chatbots adapted and interfaced to our IWS ticketing tool. We're delighted to have chosen Wikit for our chatbot projects!"
Testimonial from Groupe Samse:
"In just a few months, our IT chatbot has proved its worth: over 2,000 conversations recorded, a 98% relevance rate and a significant drop in calls to the helpdesk. It's a real lever for improving the employee experience and refocusing our support teams on complex requests."
AI Integrated with Your ITSM
Connect Wikit Semantics to your ITSM tools to automate tickets, centralize knowledge and accelerate incident resolution.
With Wikit Semantics, integrate an AI chatbot into your Aiden portal to make public services more accessible, more efficient and easier to use.
With Wikit Semantics, integrate an AI chatbot into your CMS.eolas to facilitate access to content and enhance the user experience.
With Wikit Semantics, connect an AI chatbot to Efficy CRM to facilitate access to customer data and automate business responses.
With Wikit Semantics, connect an AI chatbot to your Drupal site to make your content interactive, accessible and useful to everyone.
With Wikit Semantics, connect an AI chatbot to Google Drive to search, read and summarize your business documents in real time.
With Wikit Semantics, connect an AI chatbot to your Ametys CMS to make your web content interactive and accessible 24/7.
With Wikit Semantics, connect an AI chatbot to Alfresco to search, read and use your business documents more quickly.
Connect an AI chatbot to the Pytheas solution to streamline IT support, automate tickets, access asset data...
Learn More About AI for IT Support
What if your chatbot became your IT support team’s number one ally? Find out why integrating it with your ITSM changes everything.
Read more
Find out how an AI chatbot can transform your support service and free up time for your teams.
Read more
In this article, discover how generative AI helps technicians become more efficient, independent, and valuable.
Read moreFrequently Asked Questions from CIOs
What is a chatbot for IT support?
- password reset,
- hardware failure,
- equipment request,
- question about an internal procedure, etc.
Unlike a traditional chatbot, an AI assistant understands the intent behind the question asked and searches for the answer in the company's knowledge base.
Which IT processes can be automated using AI?
- Automated incident management, including ticket classification and prioritization, diagnostic suggestions based on IT history, etc.
- IT self-service to resolve simple issues: password resets, managing access to tools, hardware requests, etc.
- Answers to frequently asked questions about tools and procedures are available in a dedicated IT FAQ.
- Directing employees to the appropriate request and/or contact person through an IT services catalog. Centralizing and continuously updating the IT knowledge base.
And thanks to the No-Code Studio With Wikit Semantics, you can create a support chatbot for your employees—no technical skills required!
How does AI ensure reliable answers on technical topics without hallucinations?
We significantly reduce the riskof inaccuracies using RAG (Retrieval-Augmented Generation): the chatbot retrieves information from a defined knowledge base rather than drawing generalizations from its internal knowledge. The sources used remain accessible, allowing technical teams to verify the origin of each response. However, no AI technology can guarantee absolute reliability.
In addition, Wikit incorporates several complementary safeguards: query filtering, verification of generated responses, definition of the business scope, and continuous monitoring.
Is the data on the IT support system secure?
Yes, the Wikit Semantics platform is hosted in France, on an infrastructure where the development, pre-production, and production environments are strictly separate. Your data is isolated on your own tenant, encrypted at rest and in transit, and access is restricted according to the principle of least privilege (granting users only the rights strictly necessary to perform their tasks).
Depending on your needs, granular permission management (RBAC) and detailed access logs can be implemented, along with strong authentication (MFA) and single sign-on (SSO) for all users.
In addition, we conduct an annual security audit and penetration test carried out by a specialized third-party provider.
How long does it take to deploy an AI agent for IT support?
- the quality of the existing documentation,
- the desired level of automation (simply answering questions or performing actions in the information system),
- the necessary integrations with ticketing tools (IWS, GLPI, etc.) or corporate directories.
A standard project follows Four Key Steps : data scoping and ingestion, technical integration, an internal testing phase, followed by a phased rollout.
Are IT chatbots replacing support technicians?
An AI chatbotfor IT support is not intended to replace technicians. The virtual agent handles recurring, low-value-added requests, allowing teams to refocus on tasks that require greater expertise: complex incidents, infrastructure development projects, and assisting employees with issues that require genuine human expertise. The goal, therefore, is not to replace your support technicians, but to enhance their roles!
