PROCHAIN WEBINAR – L’IA en pratique dans votre collectivité : cas d’usage et REX

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Automate your IT support with AI, free up your teams

Une plateforme d’IA générative pour unifier vos besoins d’automatisation, simplifier le quotidien de vos agents support et améliorer l’efficacité de votre service.

IT Support

Réduisez votre volume de tickets en automatisant le savoir

Grâce à notre plateforme, créez simplement des agents IA connectés à vos bases internes (FAQ, intranet, documentation technique). Ils comprennent le langage naturel pour apporter une réponse immédiate et fiable à vos collaborateurs, directement depuis leurs outils quotidiens (Teams, Application bureau, Web).

Impact pour votre organisation :

  • Réduction significative de vos tickets N1 : l’IA traite les demandes récurrentes en toute autonomie
  • Équipes libérées : vos techniciens se concentrent enfin sur les dossiers critiques et les projets stratégiques.
  • Disponibilité 24/7 : vos collaborateurs reçoivent une aide précise, sans attente, à n’importe quel moment.

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automatisation support IT

"In just a few months, our IT chatbot has proved its worth: over 2,000 conversations recorded, a 98% relevance rate and a significant drop in calls to the helpdesk. It's a real lever for improving the employee experience and refocusing our support teams on complex requests."

Samse Group

"The chatbot has had a strong impact and very convincing results on our support issues. Our users are satisfied and often give us positive feedback. The Wikit solution is a real plus for both agents and users."

Descours & Cabaud
Benoît Bonnefoy IT Support Manager

Accélérez la résolution grâce à une IA intégrée à votre ITSM

Ne laissez plus vos techniciens perdre du temps à chercher des solutions déjà résolues par le passé. Notre plateforme s’intègre nativement à vos outils ITSM (GLPI, IWS, etc.) pour assister vos équipes à chaque étape du ticket.

En analysant l’historique des incidents et vos bases techniques, l’IA suggère instantanément des diagnostics précis et des recommandations d’actions.

Bénéfices opérationnels :

  • Résolution accélérée : l’IA identifie la solution avant même que le technicien ne commence ses recherches
  • Aide au diagnostic : analyse automatique du contexte du ticket pour éviter les erreurs de qualification
  • Capitalisation du savoir : l’IA exploite l’historique pour que l’expertise de chacun profite à toute l’équipe

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IT Support

"Very good support from our users. The Wikit team listens to our needs and is responsive. A tool to modernize our IT support and enable the IT department to be more efficient."

SMACL Assurances
SMACL Assurances

"Wikit was able to meet our 2 distinct needs by offering us 2 chatbots adapted and interfaced to our IWS ticketing tool. We're delighted to have chosen Wikit for our chatbot projects!"

Alexandra Colin Project Manager

Our connectors

Connect Wikit Semantics to your ITSM tools to automate tickets, centralize knowledge and accelerate incident resolution.

Discover all connectors

Our selection of resources

connexion chatbot IA avec ITSM
3 bonnes raisons de connecter un chatbot à votre logiciel ITSM

Et si votre chatbot devenait l’allié n°1 de votre support IT ? Découvrez pourquoi l’interfacer avec votre ITSM change tout.

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CIO: 5 good reasons to adopt an IT support chatbot
CIO: 5 reasons to deploy a chatbot for support

Find out how an AI chatbot can transform your support service and free up time for your teams.

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IA générative technicien support IT
Technicien augmenté : quand l’IA révolutionne le support IT

Découvrez dans cet article, comment l’IA générative aide les techniciens à gagner en efficacité, en autonomie et en valeur.

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Frequently asked questions

Can the Wikit platform be used to create AI chatbots?
Yes, the Wikit Semantics platform makes it easy to design chatbots powered by generative artificial intelligence. These chatbots can be used to answer users' questions, automate support or guide users through the process. Thanks to Wikit's no-code approach, you can create a chatbot without any technical skills.

What's the difference between an AI chatbot and a traditional chatbot?
A traditional chatbot often relies on rigid decision trees and predefined responses. A Wikit chatbot, on the other hand, leverages the capabilities of generative AI (such as GPT, Mistral, etc.) to provide contextualized, natural responses, drawing on your internal information sources. It can also be part of a larger AI application, with several orchestrated intelligent agents.

Are Wikit chatbots multilingual?
Yes, the AI models used by Wikit understand many languages. So you can design chatbots capable of interacting with your audiences in French, English, Spanish or other languages, depending on your needs.

What are the most common AI chatbot use cases?
The most widespread use cases include: assistance to citizens with administrative formalities (local authorities), HR support for employees (access to procedures, vacations, teleworking, etc.), IT support (help with resolving incidents, hardware requests), customer support, dynamic FAQs, customer guidance, or even business co-pilots.

How does Wikit ensure the reliability of my AI chatbot's responses?
Wikit integrates advanced technologies such as RAG (Retrieval-Augmented Generation), which enables AI to draw on your reliable data to generate its answers. You can also configure rules and safeguards, and visualize the sources used to respond, to guarantee quality and consistency.

Can you supervise or correct your AI chatbot's responses?
Yes, you can monitor conversations, spot misunderstandings or possible improvements, and adjust content accordingly. The platform offers an administration space for supervising, correcting and developing your chatbot over time.

On which channels can I deploy my AI chatbot?
The Wikit Semantics platform enables you to deploy your AI chatbot on a wide variety of channels, depending on your organization's needs and your users' preferences: Website (via a widget or dedicated page), desktop application, ticket management systems (via ITSM integrations like GLPI or Jira), internal portals (Intranet, collaborative platforms), messaging systems (Teams), and so on.

Wikit gives you total flexibility to choose the channel or channels that best suit your users, while guaranteeing a smooth, seamless experience on every platform.

Is it possible to combine chatbots and AI agents in the same application?
Absolutely. The chatbot can be one of the entry points to a more global AI application, in which several agents collaborate (for example: a receptionist, an HR agent, a business agent...). Wikit lets you orchestrate this collaboration to deliver an optimal user experience.

Are you ready to harness the potential of AI?

Dive into the Wikit Semantics platform and discover the potential of generative AI for your organization!

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Wikit Semantics platform