NEW – Discover Wikit Studio: the no-code editor for creating your own custom AI agents

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Automate your IT support with AI, free up your teams

A generative AI platform to streamline your automation needs, simplify the daily work of your support agents, and improve the efficiency of your department.

IT Support

Reduce your ticket volume by automating knowledge management

With our platform, you can easily create AI agents connected to your internal databases (FAQs, intranet, technical documentation). They understand natural language to provide immediate and reliable answers to your employees, directly through their everyday tools (Teams, desktop apps, web).

Impact on your organization:

  • Significantly reduce your N1 tickets: AI handles recurring requests completely on its own
  • Freeed-up teams: Your technicians can finally focus on critical issues and strategic projects.
  • Available 24/7: Your employees receive timely assistance, without waiting, at any time.

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IT support automation

Testimonial from Groupe Samse:

"In just a few months, our IT chatbot has proved its worth: over 2,000 conversations recorded, a 98% relevance rate and a significant drop in calls to the helpdesk. It's a real lever for improving the employee experience and refocusing our support teams on complex requests."

Testimonial from Benoît Bonnefoy, CIO, Descours & Cabaud:

"The chatbot has had a strong impact and very convincing results on our support issues. Our users are satisfied and often give us positive feedback. The Wikit solution is a real plus for both agents and users."

Speed up issue resolution with AI integrated into your ITSM

Don’t let your technicians waste time searching for solutions that have already been resolved in the past. Our platform integrates natively with your ITSM tools (GLPI, IWS, etc.) to support your teams at every stage of the ticket.

By analyzing incident history and your technical data, the AI instantly suggests accurate diagnoses and recommended actions.

Operating income:

  • Faster resolution: AI identifies the solution even before the technician begins troubleshooting
  • Diagnostic assistance: automatic analysis of the ticket context to prevent misclassification
  • Knowledge Capitalization: AI leverages historical data so that everyone’s expertise benefits the entire team

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IT Support

Testimonial from SMACL Insurance:

"Very good support from our users. The Wikit team listens to our needs and is responsive. A tool to modernize our IT support and enable the IT department to be more efficient."

Testimonial from Alexandra Colin, Project Manager, Schmidt Group:

"Wikit was able to meet our 2 distinct needs by offering us 2 chatbots adapted and interfaced to our IWS ticketing tool. We're delighted to have chosen Wikit for our chatbot projects!"

Our connectors

Connect Wikit Semantics to your ITSM tools to automate tickets, centralize knowledge and accelerate incident resolution.

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Our selection of resources

Integration of an AI chatbot with ITSM
3 Good Reasons to Integrate a Chatbot with Your ITSM Software

What if your chatbot became your IT support team’s number one ally? Find out why integrating it with your ITSM changes everything.

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CIO: 5 good reasons to adopt an IT support chatbot
CIO: 5 reasons to deploy a chatbot for support

Find out how an AI chatbot can transform your support service and free up time for your teams.

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Generative AI IT Support Technician
Augmented Technicians: When AI Revolutionizes IT Support

In this article, discover how generative AI helps technicians become more efficient, independent, and valuable.

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Frequently asked questions

Can the Wikit platform be used to create AI chatbots?
Yes, the Wikit Semantics platform makes it easy to design chatbots powered by generative artificial intelligence. These chatbots can be used to answer users' questions, automate support or guide users through the process. Thanks to Wikit's no-code approach, you can create a chatbot without any technical skills.

What's the difference between an AI chatbot and a traditional chatbot?
A traditional chatbot often relies on rigid decision trees and predefined responses. A Wikit chatbot, on the other hand, leverages the capabilities of generative AI (such as GPT, Mistral, etc.) to provide contextualized, natural responses, drawing on your internal information sources. It can also be part of a larger AI application, with several orchestrated intelligent agents.

Are Wikit chatbots multilingual?
Yes, the AI models used by Wikit understand many languages. So you can design chatbots capable of interacting with your audiences in French, English, Spanish or other languages, depending on your needs.

What are the most common AI chatbot use cases?
The most widespread use cases include: assistance to citizens with administrative formalities (local authorities), HR support for employees (access to procedures, vacations, teleworking, etc.), IT support (help with resolving incidents, hardware requests), customer support, dynamic FAQs, customer guidance, or even business co-pilots.

How does Wikit ensure the reliability of my AI chatbot's responses?
Wikit integrates advanced technologies such as RAG (Retrieval-Augmented Generation), which enables AI to draw on your reliable data to generate its answers. You can also configure rules and safeguards, and visualize the sources used to respond, to guarantee quality and consistency.

Can you supervise or correct your AI chatbot's responses?
Yes, you can monitor conversations, spot misunderstandings or possible improvements, and adjust content accordingly. The platform offers an administration space for supervising, correcting and developing your chatbot over time.

On which channels can I deploy my AI chatbot?
The Wikit Semantics platform enables you to deploy your AI chatbot on a wide variety of channels, depending on your organization's needs and your users' preferences: Website (via a widget or dedicated page), desktop application, ticket management systems (via ITSM integrations like GLPI or Jira), internal portals (Intranet, collaborative platforms), messaging systems (Teams), and so on.

Wikit gives you total flexibility to choose the channel or channels that best suit your users, while guaranteeing a smooth, seamless experience on every platform.

Is it possible to combine chatbots and AI agents in the same application?
Absolutely. The chatbot can be one of the entry points to a more global AI application, in which several agents collaborate (for example: a receptionist, an HR agent, a business agent...). Wikit lets you orchestrate this collaboration to deliver an optimal user experience.

Are you ready to harness the potential of AI?

Dive into the Wikit Semantics platform and discover the potential of generative AI for your organization!

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IT Support