Boost the efficiency of your IT support with AI

Automatisez les réponses aux demandes récurrentes avec l’IA générative

Libérez du temps pour vos équipes support grâce à des agents IA capables de comprendre les demandes des collaborateurs en langage naturel et d’y répondre instantanément.

Grâce à Wikit Semantics, vos applications d’IA comprennent les demandes des collaborateurs et y répond instantanément avec des informations fiables issues de vos bases internes (FAQ, intranet, ITSM…).

Résultat : moins de tickets, plus de réactivité, et des techniciens support recentrés sur les demandes à valeur ajoutée.

Facilitez l’accès à l’information technique grâce à l’IA générative

Un agent IA pour trouver la bonne info, au bon moment.

Votre documentation technique est souvent dense et éparse. Grâce à notre technologie de recherche augmentée par l’IA, vos collaborateurs obtiennent des réponses instantanées, précises, sourcées et contextualisées, même sur des sujets complexes comme la configuration VPN, l’accès à distance ou la gestion des droits.

Intégrez l’IA à votre SI pour piloter les tickets

An intelligent assistant that not only responds, but also acts!

Wikit Semantics se connecte à vos outils ITSM (GLPI, IWS, etc.) pour créer ou suivre des tickets directement via un chatbot IA. Vos utilisateurs peuvent, en toute autonomie, signaler un incident, relancer une demande ou consulter l’état d’un ticket, sans solliciter de technicien.

Augmentez vos techniciens avec l’IA intégrée à votre ITSM

Un copilote intelligent pour accélérer la résolution des incidents.
Avec Wikit Semantics, l’IA s’intègre à vos outils ITSM pour assister vos techniciens tout au long du cycle de résolution, de l’analyse des tickets à la recommandation d’actions. En exploitant l’historique des incidents et la base de connaissances technique, l’agent IA propose des réponses pertinentes, enrichit l’aide et automatise certaines étapes du traitement.

Résultat : une résolution plus rapide, une qualité de service accrue et des équipes support recentrées sur les interventions à forte valeur ajoutée.

Améliorez l’expérience utilisateur et la qualité de service avec l’IA

Un support boosté par l’IA, accessible 24/7, et réactif.
L’IA générative garantit une qualité de réponse homogène et instantanée, tout en s’adaptant au niveau de chaque utilisateur. Elle contribue à améliorer la satisfaction de vos collaborateurs et les indicateurs de performance du support (temps de traitement, taux de résolution au premier contact…).

Our connectors

Connect Wikit Semantics to your ITSM tools to automate tickets, centralize knowledge and accelerate incident resolution.

With Wikit Semantics, integrate an AI chatbot into your Aiden portal to make public services more accessible, more efficient and easier to use.

With Wikit Semantics, integrate an AI chatbot into your CMS.eolas to facilitate access to content and enhance the user experience.

With Wikit Semantics, connect an AI chatbot to Efficy CRM to facilitate access to customer data and automate business responses.

With Wikit Semantics, connect an AI chatbot to your Drupal site to make your content interactive, accessible and useful to everyone.

With Wikit Semantics, connect an AI chatbot to Google Drive to search, read and summarize your business documents in real time.

With Wikit Semantics, connect an AI chatbot to your Ametys CMS to make your web content interactive and accessible 24/7.

With Wikit Semantics, connect an AI chatbot to Alfresco to search, read and use your business documents more quickly.

Connect an AI chatbot to the Pytheas solution to streamline IT support, automate tickets, access asset data...

Discover all connectors

"Wikit is a real pleasure to work with. There are no delivery delays or deployment worries. New features appear frequently and are always accompanied by a presentation by the team. Never stingy with advice, the team also takes our needs and requests into account. I salute the great availability and enthusiasm of the whole team."

Elisa Jegou Project Manager

"The Wikit platform stood out for its rich functionality. We were also convinced by the flexibility of its solution, which easily adapts to our specific needs and the diversity of our audiences."

Johanna DAMOUR Deputy Communications Director

"The chatbot has had a strong impact and very convincing results on our support issues. Our users are satisfied and often give us positive feedback. The Wikit solution is a real plus for both agents and users."

Benoît Bonnefoy IT Support Manager

"Wikit was able to meet our 2 distinct needs by offering us 2 chatbots adapted and interfaced to our IWS ticketing tool. We're delighted to have chosen Wikit for our chatbot projects!"

Alexandra Colin Project Manager

"Very good support from our users. The Wikit team listens to our needs and is responsive. A tool to modernize our IT support and enable the IT department to be more efficient."

SMACL Assurances

"Simple, practical, efficient and relevant: our chatbot users have chosen the adjectives that best describe the Wikit agent!"

Normandy region

"The conversational agent implemented as part of the 2025 intra-academic movement has reduced telephone calls by almost 80% and e-mails by 50%. It improves user autonomy, while enabling our teams to concentrate on the most complex situations. This saves time and enhances quality, both for the service provided and for the work of our managers."

Rectorat de l'académie de Poitiers

"In just a few months, our IT chatbot has proved its worth: over 2,000 conversations recorded, a 98% relevance rate and a significant drop in calls to the helpdesk. It's a real lever for improving the employee experience and refocusing our support teams on complex requests."

Samse Group

"A big thank you to the entire Wikit team for your mobilization, your attentiveness and your support throughout this project! Villefranche is delighted to have collaborated with you to offer our residents and visitors quick and easy access to information thanks to this innovative new tool!"

Romane LUTZ Communication Officer

Our selection of resources

3 bonnes raisons de connecter un chatbot à votre logiciel ITSM

Et si votre chatbot devenait l’allié n°1 de votre support IT ? Découvrez pourquoi l’interfacer avec votre ITSM change tout.

CIO: 5 good reasons to adopt an IT support chatbot

CIO: 5 reasons to deploy a chatbot for support

Find out how an AI chatbot can transform your support service and free up time for your teams.

Technicien augmenté : quand l’IA révolutionne le support IT

Découvrez dans cet article, comment l’IA générative aide les techniciens à gagner en efficacité, en autonomie et en valeur.

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Frequently asked questions

Can the Wikit platform be used to create AI chatbots?

Yes, the Wikit Semantics platform makes it easy to design chatbots powered by generative artificial intelligence. These chatbots can be used to answer users' questions, automate support or guide users through the process. Thanks to Wikit's no-code approach, you can create a chatbot without any technical skills.

What's the difference between an AI chatbot and a traditional chatbot?

A traditional chatbot often relies on rigid decision trees and predefined responses. A Wikit chatbot, on the other hand, leverages the capabilities of generative AI (such as GPT, Mistral, etc.) to provide contextualized, natural responses, drawing on your internal information sources. It can also be part of a larger AI application, with several orchestrated intelligent agents.

Are Wikit chatbots multilingual?

Yes, the AI models used by Wikit understand many languages. So you can design chatbots capable of interacting with your audiences in French, English, Spanish or other languages, depending on your needs.

What are the most common AI chatbot use cases?

The most widespread use cases include: assistance to citizens with administrative formalities (local authorities), HR support for employees (access to procedures, vacations, teleworking, etc.), IT support (help with resolving incidents, hardware requests), customer support, dynamic FAQs, customer guidance, or even business co-pilots.

How does Wikit ensure the reliability of my AI chatbot's responses?

Wikit integrates advanced technologies such as RAG (Retrieval-Augmented Generation), which enables AI to draw on your reliable data to generate its answers. You can also configure rules and safeguards, and visualize the sources used to respond, to guarantee quality and consistency.

Can you supervise or correct your AI chatbot's responses?

Yes, you can monitor conversations, spot misunderstandings or possible improvements, and adjust content accordingly. The platform offers an administration space for supervising, correcting and developing your chatbot over time.

On which channels can I deploy my AI chatbot?

The Wikit Semantics platform enables you to deploy your AI chatbot on a wide variety of channels, depending on your organization's needs and your users' preferences: Website (via a widget or dedicated page), desktop application, ticket management systems (via ITSM integrations like GLPI or Jira), internal portals (Intranet, collaborative platforms), messaging systems (Teams), and so on.

Wikit gives you total flexibility to choose the channel or channels that best suit your users, while guaranteeing a smooth, seamless experience on every platform.

Is it possible to combine chatbots and AI agents in the same application?

Absolutely. The chatbot can be one of the entry points to a more global AI application, in which several agents collaborate (for example: a receptionist, an HR agent, a business agent...). Wikit lets you orchestrate this collaboration to deliver an optimal user experience.

Are you ready to harness the potential of AI?

Dive into the Wikit Semantics platform and discover the potential of generative AI for your organization!