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Testimonial from Benoît Bonnefoy, CIO, Descours & Cabaud:

"The chatbot has had a strong impact and very convincing results on our support issues. Our users are satisfied and often give us positive feedback. The Wikit solution is a real plus for both agents and users."

Testimonial from Alexandre LETIC, Support Manager:

“By making conversational AI the first mandatory filter for our support system, we haven’t just automated 20% of our requests—we’ve also elevated the role of our support technicians, who are now focused on high-value cases rather than repetitive requests.”

Testimonial from Groupe Samse:

"In just a few months, our IT chatbot has proved its worth: over 2,000 conversations recorded, a 98% relevance rate and a significant drop in calls to the helpdesk. It's a real lever for improving the employee experience and refocusing our support teams on complex requests."

Testimonial from Stéphane JACQUET, CIO:

“AI opens up concrete opportunities for INSA Lyon: easier access to information, smoother user experiences, task automation, and improvements to our digital services. Partnering with Wikit was a natural choice thanks to their secure approach and seamless integration with our tools.​ Beyond the technology, our goal is to guide our entire community toward responsible, autonomous, and meaningful use of AI, leveraging Wikit’s expertise and reliability.​”

Testimonial from Cédric LOCHMANN, Chief Data Officer, Martin Belaysoud Group:

“With Wikit, we’ve made information accessible to everyone, simply and effectively. Their support has been essential in turning AI into tangible value.”

Testimonial from Katia MERCERON, Assistant Director of Information Systems:

“The chatbot implemented as part of the 2026 intra-academic initiative has led to a reduction of nearly 92% in phone calls and 60% in emails. It enhances users’ autonomy while allowing our teams to focus on the most complex situations. This saves time and improves quality, both in terms of the service provided and the work of managers.”

Testimonial from Alexandra Colin, Project Manager, Schmidt Group:

"Wikit was able to meet our 2 distinct needs by offering us 2 chatbots adapted and interfaced to our IWS ticketing tool. We're delighted to have chosen Wikit for our chatbot projects!"

Testimonial from Julien ERGAND-PICOT, ON AIR Project Manager, University of Lyon 1:

“Working with Wikit on the rollout of the ON AIR assistant was an experience that was both professional and personal. Their team successfully combined technical expertise with flexibility, supporting us with tailored tools and consistent responsiveness, while allowing us a great deal of autonomy in building the assistant. Their availability and collaborative approach were major assets, especially during the key phases of the launch.”

Testimonial from Romane LUTZ, Communications Officer:

"A big thank you to the entire Wikit team for your mobilization, your attentiveness and your support throughout this project! Villefranche is delighted to have collaborated with you to offer our residents and visitors quick and easy access to information thanks to this innovative new tool!"

Testimonial from Johanna DAMOUR, Assistant Director of Communications:

"The Wikit platform stood out for its rich functionality. We were also convinced by the flexibility of its solution, which easily adapts to our specific needs and the diversity of our audiences."