Drôme is modernizing its services with generative AI

In early 2024, Wikit set up a chatbot with Artificial Intelligence on the Drôme department's website, ladrome.fr. Designed to offer users immediate assistance and make it easier to find information, this chatbot scans over 72,000 words and answers questions 24/7. The aim? To make it easier for citizens to find information and take the necessary steps. Find out in this article how the implementation of a chatbot powered by Artificial Intelligence has enabled the Drôme department to meet many of today's challenges.n

A chatbot with generative AI to meet the challenges of local authorities

Generative AI for digitization and simplification

Public administrations, particularly local governments, are currently facing significant challenges related to digitization, modernization, and simplification, while also having to meet high user expectations regarding responsiveness and efficiency. In this context, public administrations must provide concrete solutions to simplify access to information, make administrative procedures easier to understand and navigate, reduce processing times for requests and waiting times at public facilities, and so on.

Conversational technologies, such as chatbots integrating generative Artificial Intelligence, are the future of public administrations, to enrich and fluidify exchanges with users and thusmeet the needs for responsiveness, efficiency and simplicity. Wikit's mission is to use generative Artificial Intelligence to provide a tailored, high-performance solution to help local authorities transform, simplify and digitalize their operations.

Chatbot with generative AI, concrete benefits for local authorities from digitization and simplification

Whether for the local government and its staff or for residents, generative AI chatbots offer real benefits. First, this type of tool helps ensure service continuity by providing 24/7 responsiveness and integrating with various public service continuity plans. They also boost efficiency by saving time and allowing organizations to focus their resources on high-value-added requests and genuine emergencies. Furthermore, implementing conversational tools such as AI-powered chatbotsensures equal access and promotes digitalaccessibility for all audiences. Indeed, the chatbot with generative AI will ensure that it is no longer up to humans to make the effort to understand and navigate a website to search for information, but rather up to the machine to understand the human and their request. Finally, in terms of regional marketing, the implementation of a chatbot helps build the image of an innovative local government that is attentive to all its residents.

The Département de la Drôme, an innovative local authority banking on generative Artificial Intelligence

Chabot with generative AI: between modernity and service continuity

The Drôme region is no exception to the challenges facing public services, and as part of an effort to innovate and streamline interactions with users, the department has launched a conversational tool powered by generative AI technology on its website, www.ladrome.fr. Designed to provide immediate assistance to its citizens and make it easier to find information, this tool scans over 72,000 words and answers questions 24/7. The goal? To ensure service continuity and make it easier for users to find information. To do this, the chatbot automatically draws on content from the ladrome.fr website and uses it to instantly answer all questions. This allows residents of the Drôme to easily access the latest information and administrative procedures.

Chabot with generative AI: proximity and accessibility

With this chatbot, the Drôme department aims to make the local authority more accessible, innovative and accessible. What's more, this brand-new tool will simplify the lives of both the department's agents, by limiting repetitive requests and modernizing work tools, and users, by facilitating access to the latest information updated on the site. In addition, the deployment of this chatbot meets the Drôme department's commitments in terms of dematerializing requests for continuous access. Finally, it contributes to improvingdigital inclusion for all publics.

From now on, citizens can ask this conversational tool any questions they may have concerning all areas and activities of the Département (departmental service timetables, administrative procedures, job offers, local events...) and get immediate answers. A significant time-saver when searching for information.

Our mission is to transform the way communities interact with citizens. Thanks to generative AI, we are creating a fluid and efficient communication bridge, strengthening the link between users and administrations, and facilitating an unprecedented exchange of information," explains Alban Costa, co-founder and CEO of Wikit. "The future of conversational technology lies in generative AI, where every interaction becomes an opportunity for learning and improvement, opening up new ways to connect citizens and communities in a smarter, more human way.