Connect your Matrix42 solution to Wikit Semantics

Matrix42 solution overview

Matrix42 is a leading solution for IT service management (ITSM), digital workplace management and IT asset management. It enables companies to effectively manage their services, workstations and support processes via a unified, automated platform.

Thanks to the Matrix42 x Wikit Semantics connector, you can integrate an AI chatbot directly into your Matrix42 environment, to :

Streamline IT and business support
Automate simple requests
Speed up incident resolution

Wikit Semantics interfaced with Matrix42

Improve the efficiency of your IT support and the experience of your employees with the native integration of an intelligent chatbot in your Matrix42 solution:

24/7 self-service support: the chatbot immediately answers recurring questions and guides users to the right solutions.
Automatic ticket creation: complex requests are forwarded to the right department via ITSM, with contextualized pre-filling.
Reduce your support workload: your IT teams can concentrate on high value-added issues.
Optimized user experience: fluid interactions, intelligent guidance, personalized responses according to roles and equipment.

Wikit Semantics interfaced with Matrix42 - Use case

First-level IT support: forgotten passwords, blocked access, tool configuration...
HR or administrative support: equipment requests, access to procedures, tracking requests
User support: the chatbot helps you use Matrix42 and related applications.