Connect Wikit Semantics to your ClariLog ITSM tool.

Clarilog software presentation

ClariLog is a ticketing software that enables complete management of your IT assets. The platform offers a range of solutions and services for turnkey IT asset management. ClariLog is a simple, effective SaaS ITAM/ITSM software package that gives you a global view of your IT assets.

The software provides pre-configured Plug&Play solutions to optimize your IT assets. On top of this, ClariLog provides customized support, a network inventory, an intuitive help portal and confirmation of your ITIL approach. ClariLog also makes it easy for you and your team to open tickets and communicate automatic, customizable notifications via intuitive portals. The software offers several Helpdesk solutions such as Service Desk, Help Me and Mobile Desk, enabling you to facilitate ticket handling processes without the need for development skills.

ClariLog generates reports and analyses to give you an overall view of your IT assets. The platform offers perfect management of your IT assets, with solutions designed to encourage teamwork, ensuring maximum productivity and business continuity.

ClariLog is a simple, effective solution for managing your IT assets, offering Plug&Play solutions and intuitive portals to facilitate teamwork. ClariLog also automates ticket handling processes, ensuring maximum productivity and business continuity.

Wikit Semantics interfaced with ClariLog

The connector developed by Wikit uses ClariLog's APIs to enable the chatbot to communicate with the solution, adding value for your users.

Here are a few examples of the functionalities of the Wikit chatbot coupled with ClariLog :

Wikit Semantics x ClariLog - Ticketing

Qualification, creation and follow-up of tickets (incidents or requests)
Attachment management: users can add an attachment to their ClariLog ticket directly via the chatbot at any time.
When a ticket is created, the chatbot provides data from the conversation with the user, to facilitate the work of the support technician.
Monitoring compliance with service commitments.

Wikit Semantics x ClariLog - FAQs synchronization

The Wikit chatbot acts as a knowledge hub, natively offering your users the FAQs made available on the ClariLog platform. This allows you to centrally manage all your content and make it available to your users directly via the ClariLog portal and the Wikit chatbot.

Wikit Semantics x ClariLog - CMDB coupling

This coupling enables you to synchronize various elements of your CMDB to automatically provide the chatbot with the following information: User context, application assets, request forms, Configuration Items (CI), assets...