Connect Wikit Semantics to EasyVista
Introducing EasyVista
EasyVista is a complete ITSM platform offering simplicity, agility and mobility to meet the most complex needs. It enables immediate user adoption and offers Pink Elephant-certified ITIL compliance. All processes supporting IT services, such as incident management, problem management, event management, service request management, change management, asset management and CMDB, are accessible on an integrated platform.
Service Manager can also be used to model business processes other than IT, such as HR, legal processes and general resources. On-demand web applications can be published to create a customizable portal, or applications dedicated to the company's various departments.
User experience is one of the benefits offered by EV Service Manager. Users benefit from an intuitive, responsive interface for all IT and business functions, with a self-service portal, dashboards for management and staff, and applications for all employees.
In short, EV Service Manager is a comprehensive, integrated ITSM platform that meets the most complex requirements and offers certified ITIL compliance, business process modeling and an intuitive, responsive user experience for all IT and business functions.
Wikit Semantics interfaced with the EasyVista platform
The connector developed by Wikit uses the APIs of Easyvista Service Manager and Easyvista Self Help, enabling your chatbot to bring more added value to your users.
Here are a few examples of the functionalities of the Wikit chatbot coupled with Easyvista :
Wikit Semantics x EasyVista - Ticketing
- Qualification, creation of tickets for tracking requests in Easyvista Service Manager
- Qualification, automatic creation of service requests for tracking requests in Easyvista Service Manager.
- Follow-up on tickets and follow-up by simple conversation with the chatbot.
- When a ticket is created, the chatbot provides data from the conversation with the user, to facilitate the work of the support technician.
Wikit Semantics x EasyVista - Knowledge base coupling
This coupling enables you to synchronize different elements of your knowledge base (EasyVista Self Help), so that the chatbot can directly propose the most relevant content to your users. The Wikit chatbot can index several knowledge bases simultaneously (Self Help, Sharepoint, Wiki...).
