Connect Wikit Semantics to iTop
iTop solution overview
Are you looking for a simple, efficient and flexible way to manage your IT services? The iTop ITSM and CMDB solution is just what you need, whether you're looking to manage your support system, your service center or your infrastructure. iTop is a complete IT service management platform. It's web-based and available as open source. It includes a fully customizable CMDB, helpdesk system and reporting tools. iTop adapts to your internal processes to help you deliver better services and maximize customer satisfaction.
ITIL-compliant and highly flexible, iTop has been designed to manage the complexity of shared infrastructures, thanks to a large number of add-on modules and web services that can be integrated into your IT system.
As customizing and maintaining workflows and data models can be time-consuming, iTop comes with a powerful ITSM graphical designer.
From asset management to contract tracking and impact analysis, iTop is the one platform you need to manage all your activities. iTop also offers massive import and powerful reporting tools to help you be even more efficient.
Available in on-premise and SaaS versions, iTop is designed by Combodo, a company founded in 2010 by its three co-founders, Erwan Taloc, Denis Flaven and Romain Quetiez, after developing the iTop open source project from 2006 to 2009.
Wikit Semantics interfaced with iTop
The connector developed by Wikit uses iTop's API and enables the chatbot to communicate with iTop's solution, bringing added value to your users.
Here are some examples of features:
Wikit Semantics x iTop - Ticketing
- Incident management : Creation, qualification, follow-up, modifications .
- Request management: Creation, qualification, follow-up, modifications .
- When a ticket is created, the chatbot provides data from the conversation with the user, to facilitate the work of the support team.
Wikit Semantics x iTop - CMDB coupling
This coupling enables you to synchronize various elements of your CMDB to automatically provide the chatbot with the following information: User context, application assets, request forms, FAQs, etc.
