Connect Wikit Semantics to your IWS tool
Presentation of the IWS by ISILOG solution
Founded in 1992 and specializing in software for IT service management and maintenance, ISILOG has become a long-standing leader in IT Service Management andAsset Management, as well as in CMMS. Its IWS solution offers "ready-to-use" management of ITIL processes, as well as management of real estate, technical premises and their maintenance.
ISILOG is also an integrator of its own solution. This dual expertise gives our customers' projects undeniable advantages in terms of maintenance, responsiveness and functional scope. A high-performance, modern and scalable software solution for your company!
Resolutely service-oriented, IWS's innovative ergonomics and flexible parameterization enable you to quickly and visibly improve your in-house services. IWS is a 100% web-based solution, making it easy to manage assets and all your company's business processes. So you can keep your costs, and therefore your budget, under control.
Whether you're a medium-sized or large company, a government agency or a local or regional authority, IWS is the next-generation solution for you.
IWS in a nutshell
IWS is30 years of ITSM and 10 years of CMMS in a single product. IWS offers ITIL V4 process management. Standard features include service catalog, incident and request management, problem management, change management and configuration management. IWS is also a genuine platform for technical and logistical management of assets and associated services.
LEARN MORE ABOUT : www.isilog.fr
Wikit Semantics interfaced with IWS
The connector developed by Wikit uses IWS APIs and enables the chatbot to communicate with the IWS solution, adding value for your users.
Here are some examples of features:
Wikit Semantics x IWS - Ticketing
- Qualification, creation of tickets for tracking requests.
- Qualification, automatic creation of requests for tracking solicitations.
- Follow-up on tickets and follow-up by simple conversation with the chatbot.
- Attachment management: users can add an attachment to their IWS ticket directly via the chatbot at any time.
- When a ticket is created, the chatbot provides data from the conversation with the user, to facilitate the work of the support technician.
Wikit Semantics x IWS - Event management
This feature enables the chatbot to inform users directly when a major incident is in progress and declared in the ITSM (e.g. e-mail problem).
Wikit Semantics x IWS - Knowledge base synchronization
The Wikit chatbot acts as a knowledge hub, enabling you to offer your users the FAQs available on the Isilog platform. This allows you to centrally manage all your content and make it available to your users directly via the IWS portal and the Wikit chatbot.
Wikit Semantics x IWS - CMDB coupling
This coupling enables you to synchronize various elements of your CMDB to automatically provision the chatbot with the following information: User context, application assets, request forms, etc.
