Connect your ServiceNow platform to Wikit Semantics

Introducing the ServiceNow platform

ServiceNow is a cross-departmental cloud-based platform that has evolved from its roots in IT service management (ITSM) in 2012. With its enterprise cloud solution, it has diversified into five core services including IT, security, human resources, customer service and business applications, among others. All these services are combined in a single system of record.

ServiceNow offers a number of advantages, such as improved productivity thanks to centralized IT assets and automated processes. This eliminates redundancies and manual approvals. Workflow automation also helps prevent problems before they get out of hand.

The platform optimizes decision-making by providing aggregated information from different data sources. This information helps managers to quickly make relevant decisions for the management of customer services, HR operations and more.

What's more, ServiceNow is fast, enabling small businesses to better adapt their operations. The platform provides actionable information and enables forms to be created in minutes, without worrying about database structure. Its open architecture makes it possible to explore various processes and systems that would not otherwise be represented.

All in all, ServiceNow is an enterprise cloud solution that offers many benefits, including: improved productivity, optimized decision-making and speed for small businesses, as well as the centralization of all services into a single system of record.

Wikit Semantics interfaced with ServiceNow

The connector developed by Wikit uses the Service Now API and enables the chatbot to communicate with the various components of the Service Now solution (Ticketing, knowledge base, CMDB, etc.), adding value for your users.

Wikit Semantics x ServiceNow - Ticketing

When the ticket is created, the chatbot provides data from the exchange with the user to facilitate the support technician's work.
Solicitation requests are automatically created and qualified.
Ticket follow-up and reminders are made by simple request to the chatbot.
Qualification and creation of tickets for tracking requests is automatic.

Wikit Semantics x ServiceNow - CMDB coupling

This coupling enables you to synchronize various elements of your CMDB (knowledge base, assets, configuration items, etc.) to automatically parameterize the chatbot with dynamic information.