Connect Wikit Semantics to Zendesk

Introducinghe Zendesk platform

Zendesk is a customer relationship management (CRM) platform that centralizes support, sales activity and customer engagement to deliver better customer experiences. The platform is agile, easy to use and customizable, making it ideally suited to both large enterprises and startups, whatever their sector or size. Zendesk consists of six tools dedicated to omnichannel customer service: Support, Guide, Chat, Talk, Message and Explore. These tools make it possible to communicate and interact with customers in a relevant and effective way, regardless of where they come from (website, e-mail, social networks, etc.). Zendesk also offers seven solutions for interacting with customers and maintaining fluid conversations via messaging applications such as WhatsApp, Facebook, Twitter, WeChat, Line and others.

Zendesk centralizes all customer data in a single location, so you never lose track or lose focus, always know the customer's context and can respond quickly to their request. The platform considerably reduces the time spent with each customer, and ensures a high level of satisfaction for all, with a view to building customer loyalty and engaging them on new offers or products.

Wikit Semantics interfaced with Zendesk

The connector developed by Wikit uses the Zendesk API and enables the chatbot to communicate with the Zendesk solution to bring more added value to your users.

Here are some examples of Zendesk chatbot features:

Wikit Semantics x Zendesk - Ticketing

• Creation, qualification and follow-up of incidents and service requests.
• When a ticket (incident or request) is generated, the chatbot transmits data from the conversation with the user to facilitate the support technician's work.