Wikit x GLPI: AI at the Heart of Your ITSM

Two AI solutions to transform your IT support in GLPI

Integrating Wikit into GLPI allows you to address the two pillars of your service center: user experience and agent operational efficiency.

1. The User Chatbot: 24/7 Self-Service Support

Reduce your Level 0 and Level 1 tickets through automation.

With Wikit Semantics, you can integrate an intelligent chatbot directly into your GLPI interface, accessible from every page. Your employees can get instant help to resolve issues on their own.

• Always available: An AI assistant that’s always there to guide users through their daily tasks.
• Contextual intelligence: Direct utilization of your knowledge base and internal processes.
• Seamless ticket management: Create, automatically categorize, and track requests without leaving the chat.
• Benefit: An immediate reduction in the workload for your support teams and faster employee onboarding.

Prerequisite: Wikit Semantics Chat license required.

2. The Augmented Technician: Boost the Efficiency of Your Experts

Generative AI for Technical Problem Solving.

With Wikit Semantics, support your technicians by integrating AI directly into their GLPI interface. With a single click, the AI agent generates structured solutions to speed up the resolution of complex incidents.

• Troubleshooting: Suggested answers based on your internal sources (SharePoint, document management system, technical documentation).
• Non-intrusive assistance: The technician retains full control and only uses the AI when needed.
• Standardization of responses: Ensuring consistent, professional responses that meet your standards.
• Knowledge Management: Support for creating new articles to expand your knowledge base.
• Benefits: Reduced mean time to resolution (MTTR) and rapid onboarding of new employees.

Prerequisite: Wikit Semantics license required.

Why integrate AI directly into your GLPI interface?

The partnership between Wikit and GLPI offers a unique synergy for modernizing your IT service management (ITSM) with AI:

• Unified experience: No need to open additional tools—the AI is right where the user is.
• Sovereignty and Security: Integration that respects your organizational data.
• Rapid deployment: Connectors designed to integrate natively with the GLPI ecosystem.

Ready to optimize your GLPI with Wikit?

Don’t let your technicians burn out on repetitive tasks—give your users the responsiveness they expect.