Add Wikit AI to your GLPI management tool.

Introducing GLPI

GLPI is an open source ticket management system that enables technical support teams to track and resolve incidents reported by users. It is designed to facilitate the management of support requests. It lets you open and close tickets, communicate with users and track incidents. GLPI also offers advanced functionalities such as asset management, contract management, problem management, change management, knowledge management and document management.

The ticket creation process in GLPI is simple and efficient. Users can submit a support request via a web form or e-mail, which is then automatically converted into a ticket in the system. Tickets are then sorted according to priority and assigned to specific members of the technical support team for resolution.

GLPI also offers ticket tracking functionality, enabling users to follow the status of their support requests in real time. Technical support team members can also track tickets in real time and communicate with users from the platform.

In short, GLPI is a comprehensive and powerful ticketing tool that makes it easy for technical support teams to manage support requests. With its advanced features and ease of use, GLPI is a wise choice for organizations looking to improve their ticket management processes.

Wikit Semantics interfaced with GLPI

The connector developed by Wikit uses the GLPI API and enables the chatbot to communicate with the GLPI solution to bring more added value to your users.

Here are some examples of features:

Wikit Semantics x GLPI - Ticketing

Qualification: creation of incidents with the option of adding attachments.
Qualification: automatic creation of requests for tracking solicitations.
Follow-up on tickets and possibility of reminders by simple exchange with the chatbot.
When the ticket is created, the chatbot provides data from the conversation with the user, to facilitate processing by the service center.

Wikit Semantics x GLPI - CMDB coupling

This coupling enables you to synchronize the desired elements of your CMDB to automatically provision your conversational assistant with the following information: user context, application assets, request forms, FAQs...