77% of municipalities with more than 3,500 residents have already launched an AI project or plan to do so. The question is no longer “Should we get started?” but “How do we actually go about it?” This webinar, hosted by Yvan Levacher (Head of Sales) and Pauline Zucca (Marketing Manager) from Wikit, addresses these questions directly: an overview of AI applications in local governments, a presentation of the Wikit Semantics platform, and feedback from four local governments already using the platform.
Key Takeaways from This Webinar
- The turning point of 2026 is now a reality: according to the 2025 Data Publica Barometer, 43% of French people view AI as a tool for improving the quality of public services, and 82% of local governments prioritize keeping data in France or Europe.
- Two key areas of application for local governments: AI to support staff (IT support, domain expertise, productivity) and AI to serve residents (24/7 virtual service desk, assistance with administrative procedures, augmented search).
- Four local governments share their experiences: the Somme Department, the Allier Department, the Normandy Region, and the City of Asnières-sur-Seine.
- The results are measurable: between 1,500 and 15,000 conversations per month, depending on the region, with up to 5 AI agents operating simultaneously.
- Wikit Semantics is a sovereign, no-code platform designed for public organizations, recommended by UGAP and CAIH, hosted in France, and LLM-agnostic.
- The two key challenges identified are: leveraging internal expertise and ensuring the quality of the data available to power AI agents.
AI in Local Governments: Two Approaches to Transforming Public Services
AI for Employees: Fewer Repetitive Tasks, More Business Value
For local government employees, AI covers a broad range of tasks: first-level IT and HR support; expert assistance in specialized fields (legal, finance, public procurement); help with drafting minutes and deliberations; and summarizing complex cases. The main benefit is a reduction in mental workload and the number of inquiries regarding routine matters, freeing up time for high-value-added tasks.
AI for Citizens: Public Services Available 24 Hours a Day
For citizens, the service providessimplified access to practical information and administrative documents, guidance on the appropriate procedures (urban planning, civil registration, school enrollment), and a virtual service desk available 24/7 on the website or the citizen portal. The AI provides responses based solely on the local government’s official documents, ensuring the reliability and transparency of the information provided.
Case Studies: Four AI Use Cases in Production
- The Somme Department operates two AI agents (the Jalios intranet and the somme.fr website) to handle 1,500 conversations per month.
- The Allier Department has deployed five agents (intranet, deliberations, writing assistance, public website, augmented search) to handle 1,800 conversations per month.
- The Normandy Region handles 15,000 conversations per month with three agents dedicated to vocational training, transportation, and the high school digital package.
The City of Asnières-sur-Seine employs four staff members who manage the intranet, IT support linked to GLPI, the personal assistant service, and the public website.
The Key Benefits of AI for Public Servants and Citizens
These successful deployments highlight three key drivers of value creation for the public sector:
- Provide 24/7 responsiveness to users: ensure the continuity of public services through a virtual service desk that is always available to respond to citizens’ daily requests.
- Free employees from repetitive tasks: automate the handling of Level 1 requests so that agents can refocus on support tasks that offer greater human value.
- Make the most of your public knowledge: leverage your existing body of documentation (deliberations, ordinances, guidelines) using customized and secure business assistants.
Artificial intelligence in local governments is not intended to replace people, but to assist them in their day-to-day work. By relieving teams of time-consuming tasks and ensuring a steady flow of information for citizens, AI modernizes public service and enhances the role of public servants by allowing them to refocus on what matters most: support and community engagement.
Deploying AI in a Community with Wikit Semantics
Wikit Semantics is designed to meet the specific needs of the public sector and is built around four fundamental pillars for local governments:
- Reliability and Information Control: To eliminate any risk of inaccuracy, AI agents rely exclusively on the local government’s certified document database (GUID, resolutions, procedure guides, etc.). Every response generated is traceable and directly linked to its official sources.
- Sovereignty and Freedom of Choice for LLMs: Wikit guarantees 100% sovereign hosting that meets public security standards. The platform is agnostic, allowing you to select or upgrade the language models (LLMs) used based on your privacy and performance criteria.
- Interoperability and Combating Shadow IT: The platform integrates seamlessly into your existing software ecosystem (Jalios intranet, ITSM tools such as GLPI, web CMS, etc.). It provides the IT department with centralized governance to monitor all AI uses in one place.
- Simplifying public procurement: To accelerate the rollout of projects without going through lengthy bidding processes, Wikit Semantics is immediately available through the major central purchasing agencies (UGAP, CANUT, SALOHMÉ, RESAH).
